Shipping policy
Order packaging
Each jewel is sent in a pouch made in our workshop in Perpignan from fabrics to which we give a second life. This will protect it during its transport.
The order will then be placed in an eco-responsible bubble envelope.
To reduce waste, your order summary will not be printed and attached to the package, it will simply be emailed to you.
Shipping: Metropolitan France
Delivery method: Economical shipping with tracking
Delivery time: 3 to 5 working days after shipment of the package. The delivery time is indicated on the site during the ordering process. Your order will be shipped within 1 to 3 working days after validation of your purchase because some parts are created to order. You will receive an email indicating the shipment of your package and the code to track its delivery.
Items can be sent either by La Poste (Colissimo, Tracked Mail) or by Chronopost. However, it is not possible for you to choose the carrier (we define it according to the size of the package).
In order to guarantee the indicated delivery time, we invite you to fill in all the information relating to the delivery, in particular the exact delivery address as well as any possible access code to the delivery address.
Delivery costs: The delivery costs are fixed and amount to 2.99 € with a tracking service to follow the delivery of your order.
As part of our “Free Delivery” offer, SOLROS offers shipping costs (economical shipping with tracking) for all orders over 30 euros. The delivery address must be in mainland France.
Shipping: International
Delivery method: Economy shipping (with tracking)
Delivery time: 3 to 7 working days after shipment of the package. The delivery time is indicated on the site during the ordering process. Your order will be shipped within 1 to 3 working days after validation of your purchase because some parts are created to order. You will receive an email indicating the shipment of your package and the code to track its delivery.
Items can be sent either by La Poste (Colissimo, Tracked Mail) or by Chronopost. However, it is not possible for you to choose the carrier (we define it according to the size of the package).
In order to guarantee the indicated delivery time, we invite you to fill in all the information relating to the delivery, in particular the exact delivery address as well as any possible access code to the delivery address.
Delivery costs: The delivery costs are fixed for the international and amount to 4.99 € with a tracking service of the delivery of the parcel.
As part of our “Free Delivery” offer, SOLROS offers shipping costs (economical shipping with tracking) for all orders over 50 euros.